Frequently Asked Questions

Find some answers here, and don’t hesitate to ask us anything!


Ottawa Bike Tour Related FAQs

Booking an Ottawa bike tour

How can I book an Ottawa bike tour?

Easy, just go to our tour page and click on book now to follow the easy online booking process.  You can also call or email us to book a tour.

What’s included in the tour?
Our tours are all-inclusive (bicycle, helmet, bottled water, local tour guide). We provide power bars for our 3 and 3.5 hour tours. Our bike and food tour includes all the food samplings.
How much does a tour cost?

Tours prices range from $45 to $99, depending on their length. Costs are indicated under each tour description and also at the booking time. For group and custom tours, please contact us to discuss your needs and pricing options.

What if you are sold out on the day and time I like to have the tour?

Contact us and we will likely work it out for you. When one of our tours is maxed out, we form a second group with a second guide so everyone can go out for a fun tour.

Do I have to book in advance or can I just show up?

You highly recommend booking in advance to save your spot as we do sell out on our popular tours.

What language do your guides speak?

We offer our regular tours in English. We can offer our tours in French, Spanish,  German and Dutch. For non-English tours please contact us to inquire.

Do you offer private custom tours?

Yes, very often! Visit our private tour page and call or email and let us know what you have in mind and we’ll make it happen for you!

Do you have gift certificates?

Yes. By purchasing an Escape gift certificate, you’re giving the gift of health, wellness, and a great natural adventure! Here are some occasions to present an Escape Bicycle Tour gift certificate:

  • Birthday
  • Wedding
  • Graduation
  • Welcome to Ottawa
  • New home
  • Employee incentive or thank you

We now offer the Escape flex card that gives you maximum flexibility and discount.

Please call or email to purchase a gift certificate.

Refund, cancellation and weather policy for our Ottawa tours

What if it rains?
We’ll bicycle in light rain. We do provide rain ponchos. We’ll cancel the tour in case of a heavy rain or storm forecast — the final call will be made two hours before the start time of a tour. We’ll contact you by phone and email in such a circumstance. You will be fully refunded or can choose to keep your credit for a later date tour.
What is your cancellation policy?
For public tours, you will be fully refunded if you give us 24 hours notice. There will be no refunds for any cancellations within 24 hours prior to the booking/activity start date and time. If the reservation must be cancelled due to the bad weather, we fully refund our clients. Please inquire for private tours cancellation policy.

What to expect before and during your Ottawa bike tour?

What type of bicycle do you use for your tours?

We use hybrid performance or hybrid comfort bikes because they provide maximum comfort while allowing you to ride at a relaxed enjoyable pace.

Where do we meet to begin our tour?

Our tour begins at our location 79 Sparks St.

What time should I show up for my tour?

We recommend arriving 15-20 minutes in advance to do the bicycle/helmet fitting, review the tour, sign the required document(s) and get to know your guide and other tour participants. We’ll leave sharp on time. There will be no refund for late arrival.

What should I bring?

Wear comfortable clothes and shoes, bring your phone/camera and expect to have a great time. Don’t forget the sunscreen! Some cash for tips is recommended.

How easy/hard is the Tour?

The tours are easy and you will bike at a leisurely and relaxed paced. We’ll set a pace that is comfortable for all and explain how to ride in a group safely. Most of our tours are for leisure visitors who want to experience places (not just cycle through them fast). Our tours also have an ease rating that helps you identify the suitability of the tour. If you’re not sure, please call or email us to discuss your needs, and we’ll suggest the tour that is best suited for you.

Is biking in Ottawa safe?

Ottawa is an extremely bike-friendly city. Almost all of your ride will be on Ottawa’s well-maintained cycle paths. In a few exceptions, we will be riding on backroads in neighbourhoods or crossing streets with traffic lights. As well, we start all our tours with a safety briefing and proper fitting for your bike and safety helmet. 

Are there any hills in the route?

Ottawa is a flat city, so most of the ride will be on flat paths. There might be a few inclines but they are manageable. We always say there is no hill that you cannot walk up!

Do you provide bicycles?
Yes, all our tours include bicycles and helmets.
Can I bring my kids?

Yes, our 2-hour tour is family-friendly and we have child trailer and bicycles/accessories for little ones from the age of 1 to youth. For the 3, 3.5 hour tours we recommend bringing children who are 11 or older.

How many people will be on your tours?
We run the tours in small groups of 2 to maximum 12 participants to ensure maximum care for you. Generally, there are about 5-7 participants in the tours.
Will there be stops along the way to break, taking pictures and going to the bathroom?

Yes, you will have about 6-10 stops depending on the length of your tour.

Ottawa Bike Rental Related FAQs

How to Rent a bike in Ottawa?

Where can I rent bikes in Ottawa?

At Escape Bicycle Tours and Rentals located at 79a Sparks St. Ottawa.

How can I rent a bike?
  1. Reserve online, over the phone or walk-in to our location.
  2. Come to our location at 79a Sparks St. to be fitted on the bike.
  3. We will fill out a form for you with your credit card information (you won’t be charged, We will pre-authorize a certain amount for e bike, road and mountain bike rentals).
  4. Pay however way you like (cash, debit, credit card) when you return the bike(s).
How much does it cost to rent a bike?

It depends on the type of bike. Our prices starts from $8 per hour and the fee decreases the longer you rent to as low as $3 per hour for full day. See our rates here.

What’s included in the rental?
Everything: Bicycle, Helmet, Lock, Map and Pannier bag.
Where do I pick up the bike?

At Escape Bicycle Tours and Rentals located at 79a Sparks St.

Do I have to drop off the bike at the same place?

Yes. At Escape Bicycle Tours and Rentals located at 79a Sparks St.

How many locations do you have?

Our primary location is at Escape Bicycle Tours and Rentals, located at 79a Sparks St. We have a limited number of Rentals available at Dows’ Lake Pavillion. Please visit our Dow’s Lake rental page to learn more. 

Do I have to reserve a bike in advance?

We recommend doing so. While we have many hybrid bikes available , we recommend advanced reservation for specialty bikes such as ebikes, road and mountain bikes especially during long weekends and busy weekends in July and Summer.

What if I cancel my rental reservation?

We do not charge any fee for the rental reservation. You only pay when you return the bikes. We do ask you to let us know if your plan changes so we can make the bikes available to other customers.

Types of rental bikes

What type of bicycle do you rent?

All types: hybrid performance, Hybrid comfort, Electric (pedal assist), Mountain, Road, Tandem & Kids’ bikes. See our bike fleet here.

Do you have kids’ bikes?

Yes, we have a variety of options including child trailer, trail-a-bike, 20, 24 and 26 inch wheel size bikes. Visit our rental fleet page to see the options for your little ones.

Do you have electric bikes?

Yes. We have top of the line cube and Gazelle ebikes with Bosch engine/battery and up to 100 km range. You can check out our ebikes here.

How far do the electric bikes go?

Depending on the mode, our Bosch engineered ebikes have up to 100 KM range. You can check our ebikes here.

Can I rent electric bike for my kid?

In Ontario, any one of the age of 16 or older can ride an electric bike.

Do I have to wear a helmet?

In Ontario, anyone under 18 must wear a helmet. Wearing helmet is optional for anyone of the age of 18 or older.

What if I have mechanical difficulties?

The chance of having mechanical difficulties is very low as our bikes are brand new and we maintain them on a very regular basis. We do provide flat repair kit with the rental if you wish. If anything happens because of the bike maintenance issue on our side we would do our best to take care of you depending on the circumstances.

Do you have gift certificates?

Yes. By purchasing an Escape gift certificate, you’re giving the gift of health, wellness, and a great natural adventure! Here are some occasions to present an Escape Bicycle Tour gift certificate:

  • Birthday
  • Wedding
  • Graduation
  • Welcome to Ottawa
  • New home
  • Employee incentive or thank you

We now offer the Escape flex card that gives you maximum flexibility and discount.

Please call or email to purchase a gift certificate.

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